no internet connection

[nchrista]

Hi,

unfortunately, I did not get technical support in English when I called the hotline, but I need help to fix my internet issue. All the lights which should be green are green on my router, the laptop shows full wifi sign, but I still do not have internet. The command line shows for google.de very high response time, average between 150 and 200ms or out of time, but it should be under 50ms at least. All the issue started around a week ago, fist just problem around 40% of time time. Then I changed the settings at NetworkConnections, properties From “ Obtain DNS server address automatically” to “Use the following DNS server” and there I added enter preferred as 8.8.8.8., enter alternative 8.8.44 then I had internet till today. Now it is not important what is the settings at properties, I do not have any internet 98% of the time.My router is 7 years old, maybe should receive a new one, I do not know. Please advise, is there any settings I should check/ change or just need to replace the router?

Router: CVE -30360 from Hitrontechnologi (an old one)

I am looking forward to hearing from you. Thanks for your help in advance. Regards: Krisztina

[ERFD]

Hello nchrista,

I'd be happy to watch your connection. Please send me your customer number, address and date of birth by private message?

Write here briefly when the data has been sent.

Best regards Fred

[ERFD]

Hello nchrista,

Apparently there is a problem with upstream capacity utilization. To confirm this, can you please tracert/pathping to www.heise.de and www.google.de and post it here?

Best regards Fred

[nchrista]

Hi, i can't do that as I do not have internet at all in the last 4 hours, I am using my mobile data. 

[nchrista]

hi, i could manage, home it will send it as an email, no chance to send photo.

C:\Users\Kriszta>pathping www.heise.de

Tracing route to www.heise.de [2a02:2e0:3fe:1001:7777:772e:2:85]
over a maximum of 30 hops:
0 DESKTOP-0M0CQC2.hitronhub.home [2a02:8109:b540:6b04:7f:bcf3:c9b6:84c4]
1 2a02:8109:b540:6b04::1
2 2a02:8109:8001:6a::1
3 2a02:8100:6:2::103:2c1
4 * * *
Computing statistics for 75 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-0M0CQC2.hitronhub.home [2a02:8109:b540:6b04:7f:bcf3:c9b6:84c4]
10/ 100 = 10% |
1 27ms 10/ 100 = 10% 0/ 100 = 0% 2a02:8109:b540:6b04::1
12/ 100 = 12% |
2 139ms 22/ 100 = 22% 0/ 100 = 0% 2a02:8109:8001:6a::1
78/ 100 = 78% |
3 --- 100/ 100 =100% 0/ 100 = 0% 2a02:8100:6:2::103:2c1

Trace complete.

C:\Users\Kriszta>pathping www.google.de

Tracing route to www.google.de [2a00:1450:400e:804::2003]
over a maximum of 30 hops:
0 DESKTOP-0M0CQC2.hitronhub.home [2a02:8109:b540:6b04:7f:bcf3:c9b6:84c4]
1 hitronhub.home [2a02:8109:b540:6b04::1]
2 2a02:8109:8001:6a::1
3 2a02:8100:6:2::103:2d1
4 * * *
Computing statistics for 75 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-0M0CQC2.hitronhub.home [2a02:8109:b540:6b04:7f:bcf3:c9b6:84c4]
13/ 100 = 13% |
1 33ms 13/ 100 = 13% 0/ 100 = 0% 2a02:8109:b540:6b04::1
1/ 100 = 1% |
2 144ms 14/ 100 = 14% 0/ 100 = 0% 2a02:8109:8001:6a::1
86/ 100 = 86% |
3 --- 100/ 100 =100% 0/ 100 = 0% 2a02:8100:6:2::103:2d1

Trace complete.

[Moni_GK]

Hello nchrista,

I see that a ticket has already been opened at the hotline and the router is being replaced. Is it about the problem or was there another one?

Best regards

Moni

[nchrista]

Hi Moni,

It was about the same problem. Can you please send me the address where I will need to send the old router when I have the new one? Will I get back the post cost?

kind regards,

[Manu]

Hi,

in the package will be a return ticket for the old one. So it´s easy and free of charge for you.

Best Regards, Manu

[nchrista]

Hi,

great, thanks.

have a nice day

Kriszta