Worst Internet connectivity

[akhila]

Hi,

  Myself Akhila, My customer number : xxx

        We are experiencing lot of problems with the internet connectivity since 3 weeks.  I have also raised a complaint regarding this on 30-01-2017. This is the complaint number : xxx But then the complaint was closed on 31st since the connection was working the next day.  But the problem still remains. We lose the connectivity very often and then it comes back after 10-15 minutes. And sometime we lose the connectivity for around 4-5 hours. For example yesterday night we did not have connectivity, But it is working since morning. 

      Can you check this. Because it is very important to us to have connectivity since we need to work from home and this intermittent loss of connectivity is really hurting us. I can understand if it happens once in a while due to some maintainence or some other problem, but having problem all the time is completely unacceptable.

Thanks

Akhila

Edit: Please do not post any personal details openly on the board. Thanks.

[CIA_MAN]

Hello,

I think your phone line near your house, or in your house is broken... 😞 So I think a Telekom technican can help 😉

Wait for a moderator here please...

[Julz2k]

Hi Akhila

You should open a new case, call the Hotline so you get a new case ID, will be faster this way.
Vodafone moderators will look into the case but as always you should have a case open so the procedure goes faster.

[Jens-K]

Hi Akhila,

I just replied to your private message

.

Regards,

Jens (Moderator)