Wifi keeps on disconnecting

[Srish]

Hello,

Its been a month that I have been using Vodafone internet but I am really unhappy with it.

The wifi keeps on disconnecting automatically and it is very frustrating in between the calls because I work from home.

I have tried to explain my problem to customer care but with my broken german and 0 response from the customer service, the problem still exists.

I need help ASAP.

[Srish]

contract  :   Red Internet & Phone 1000 Cable 
modem / router  : Vodafone CGA4233DE
Which  browser do you usually use? (eg Firefox) 
 operating system  : IOS and windows 
Start and period of the disturbance   : Begining of September, all day   

[pRo-Marco]

Hi Srish,

I will prove the connection. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Srish]

Hello,

I have sent the message.

[pRo-Marco · Accepted solution]

Hi Srish,

the connection seems to be good, so it is possible that the router itself is the problem. I'd like to replace it for free, okay?

Kind regards

Marco

[Srish]

Yes, that would be great.

You can see the picture, I want the router to fit there as well so that the router is not lying on the floor.

I hope the other one is not very big like the current one.

Also, you can help me with the VPN connection.

[pRo-Marco]

Hi Srish,

the new modem will be sent soon. You can replace it yourself. Please send the old modem back within 14 days with the included return-paper.

You know, that the WiFi will be horrible, when you place it in a metal-case?

There should be sockets in your flat. Place it in the room, where you use the WiFi most.

Kind regards

Marco