Whatsapp, Skype & Slack audio/video calls frequent disconnection

[sreejith]

Hi Team,

Apologies for writing in English as I dont speak German.

I recently got the Red Internet & Phone 1000 Cable connection in Munich. From day 1, I am facing issues with audio/video calls via whatsapp, skype or slack from my and my wifes mobile phones. We have relatively new Android Motorola phones. Wifi is generally working from the phones and I am able to browse, watch youtube and netflix without issues. The issue is only apparent when making audio video calls via skype or whatsapp. The call keeps reconnecting every 15-20 seconds and is pretty annoying and un-usable. 

I tried to optimize the wifi by changing the channel to least used ones and also tried the 5 Ghz version as well. Nothing seems to help.

Kindly help resolve this issue.

Thanks

Sreejith

[sreejith]

Hi Martin,

It would be nice if you can kindly arrange to replace the router.

With my additional router, till now I have not got any call drops.

Thanks

Sreejith

[Wallace]

Hi,

The new router will soon leave the warehouse. When it arrives, please return the defective router to us.

Regards

Wallace

[sreejith]

Hi Wallace,

Thanks. Will let you know once I recieve the new router and test it.

Thanks 

Sreejith

[sreejith]

Hi Wallace/Martin,

I have not got the router yet. Is it dispatched? No tracking info either.

Thanks and regards

Sreejith

[Claudia]

Hello sreejith,

the task for the replacement caused an error, just like the one from April 16th. Please send me the MAC address of the router you have in a private message and reply here again.

Kind regards,

Claudia

[sreejith]

Hi Claudia,

I have sent the requested details in a private message.

Thanks

Sreejith

[Claudia · Accepted solution]

Hello sreejith,

thank you. There was an open task that blocked the device swap. We closed the task and made a new one for the replacement. Please reply again if you didn't get a mail with the tracing by the end of the week.

Kind regards,

Claudia