WLAN Cable Modem Problem

[MuratAydin]

I need to restart my cable modem 4-5 times a day. Especially in the prime times, modem connection is lost. WiFi is not visible, my cable modem name is not listed among wifi list. I need to restart the cable modem,sometimes i restart it 3-4 times succesively. Even if the internet connection is problematic, I should be able to connect to the modem. However, i cannot connect to cable modem, its not listed in wifi list. Do i need to get a replacement cable modem?

Ich muss mein Kabelmodem 4-5 Mal am Tag neu starten. In der Hauptsendezeit geht normalerweise eine Modemverbindung verloren. WLAN ist nicht sichtbar. Mein Name des Kabelmodems ist nicht in der WLAN-Liste aufgeführt. Ich muss das Kabelmodem neu starten, manchmal starte ich es 3-4 Mal nacheinander neu. Selbst wenn die Internetverbindung problematisch ist, sollte ich eine Verbindung zum Modem herstellen können. Ich kann jedoch keine Verbindung zum Kabelmodem herstellen, das nicht in der WLAN-Liste aufgeführt ist. Benötige ich ein Ersatzkabelmodem?

CH6640EVendor Name: CBN Inc.Firmware Version: CH6640-4.5.0.5-NOSHBoot Version: PSPU-Boot(BBU) 1.0.19.25m1-CBN01Hardware Version: 1.0Serial Number: 604581426100148600000680Firmware Build Time: 2015-09-16 20:25:05WiFi Driver Version: v2.5.12.18b

[Lars]

Hi Murat,

is only the connection via WLAN lost or also via LAN?

Please send me your customer number, name, address and date of birth by private message. Please contact me here in the thread as soon as you have sent the PM.

Best regards

Lars

[MuratAydin]

Hi Lars,

I tested and only connection with WLAN is lost. I can connect to internet with LAN (with an ethernet cable to modem).

I will send my details.

[ERFD · Accepted solution]

Hello, MuratAydin,

I've initiated a device swap. Please give us feedback as soon as you have been able to test the other modem.

Best regards Fred

[MuratAydin]

Hello Fred,

I have been using the new modem for a while. We didnt have connection problem with the new modem. Thank you for the new device and for your help.