Very slow speed

[mido2]

Hello, 

My cable Internet used to be relatively slow recently but now it is very very slow. My contact is Red Internet & Phone
200 Cable, but speed tests, either by Vodafone speed test software or another software, only show that my line currently have the capacity of 5mbit/sec 

Is there an explanation for that and how can I solve this???

Cheers, 

Ahmed 

[mido2]

Two days with no response! The service become too bad aday after another.

Instead of reaching 200 mbit/second, I only get less than 5% of it (2-5 mbit/second) for the same price!!!

Any solutions? The telephone helpline is only in German and is very unfriendly. Could you please consider some more attention to your customers???

[Wallace]

Hi, Ahmed,

is the speed so low only via WiFi? What is the speed when you do speed tests in the morning or evening?

Regards

Wallace

[mido2]

Thanks wallace for your reply. 

The same low speed happens in the morning and during night. It was like this for quite long time, but recently it becomes horrible. Please see attached image for a speed test I just have. 

I only checked the speed through WiFi as I do not use cables. I notice that tge upload speed seems to be okay, but the download is the problem I think. 

[mido2]

The speed is also very low using the cable! Please find attached image.

[mido2]

Any suggestions or solutions?? 

[Jens]

Hello mido2,

what wifi-settings did you use? which router did you get from us and can you check the usage of the wifi channel?

Regards

Jens

[mido2]

Hello,

My router is CH7466CE (Firmware version 4.50.20.3).

I use the default router settings since I get it from vodafone.

The wifi settings are in the attached image. Please note that the same problem happended also when using cable.

Cheers,

Ahmed

[mido2]

How can I check the usage of the wifi channel?