I saw there was some posting guidelines for "Disruption of cable internet services", so I've used that format below ...
- Which contract do you have? Internet & Phone Cable 32
- Which modem / router do you use? Vodafone Station WiFi cable router (Technicolor)
- Do you use a loaner device from us or do you have your own device? Loaner device, see above.
- What is the error? Modem regularly disconnects, device is new and only installed a few weeks ago
- How is your terminal connected with the modem ? The LAN is fine and working as expected. I have a Mikrotik router and UniFI wifi setup working without issue. The modem is configured in Bridge mode currently, but these problems also existed when in normal / non-bridged mode as well.
- Start and period of the disturbance? Started sometime on the week of Nov 23rd, problems occur at all times of day; morning, during the day, evening, nights.
- In which state do you live? Berlin
I've also attached a screenshot of the routers firmware details.
Hoping someone can help and take a look at this for me, the device was only installed on Nov 12th, as a replacement for the previous modem which had apparently lasted almost 10-years without issue ¯ \ _ (ツ) _ / ¯
