SERIOUS INTERNET PROBLEMS / URGENT

[Mahmut]

Dear Vodafone and Community

 I am using Vodafona Internet for more than 2 years. Home Cable Internet .
I have contract with vodafon till february 2019 . My contract is 100 MB/s . Last 7 months internet is terrible. I never recieve more than 35 mb/s at day time. and on the evening from 18 PM - 23 PM internet is maxiamlly 5mb/s and im unable to use this slow internet. I have tried to contact Vodafone for this problem and they always redirected me to other departments , they always says : "THIS IS NOT THE RIGHT DEPARATMENT , PLEASE CALL THIS NUMBER" and after i called other number they said the same thing. For more than 2 weeks im trying to fix this problem but im not getting any help from Vodafone. Noone there wants to take resposibility for their guility.

I AM PAYING 45 EUR per month for 100 mb /s but i never recieve more than 35 mb /s at day time and from 18-23 pm i recieve only 5mb/s . After i called vodafone million time they decide to change my box , they send me new one fritz box but the problem is the same. I was at Vodafone store to ask for the help they said me the same poor answer "PLEASE CALL THIS NUMBER" . I have requested to cancel my Contract with Vodafone but they said your contract ends on FEB 2019 , and they didnt want to cancel contract immediately and not fixing their problems with internet. I have also asked to change contract to lower price because im paying 45 eur for bull***. They dont accept it

This is the last way im trying to solve this problem with Vodafone , if they dont act now i need to get the Lawyer and to stop this contract immediately and to not be obligated to pay anything more (i will also request refund for all these months i paid for bull*** internet)  

VODAFONE BROKED CONTRACT WITH ME , SO WHY I NEED TO PAY ANYMORE FOR THEM ? THEY NOT OFFER  WHAT THEY SAID! AND FOR MORE THEY HAVE VERY POOR SUPPORT , I MADE MORE THAN 200 CALLS IN LAST 2 WEEKS NOONE WANTS TO TAKE RESPONSIBILITY FOR THEIR CLIENT.

FINALLY I WILL WAIT FOR PROBLEM SOLVE OR I NEED TO ACT WITH A LAWYER!

CLIENT NUMBER : ***

Edit: @Mahmut Board adapted. Customer number deleted

[Jens]

Hello Mahmut,

if the colleges don't work on it, you didn't became a message for the expansion work.

We can't change it in a few days. sorry.

So you were offered to give the payment case to Complaints Management so that a solution can be found for the payment.

Is that ok for you?

Regards

Jens

[Mahmut]

Hi

As i said i have call many many times your departaments about my contract and price , but first of all there is noone one can support me in English , and when i talk for contract downgrade or contract cancelation they hesitate to help me . But when i ask for any service or offer they can talk very well in english. You guys told me to write on forum for my problem and contract downgrade so  what kind of deparatment i need to contact now ??

You are playing PING-PONG with me guys , One says call to phone one says write in forum.

Hey , you Vodafone I WANT TO DOWNGRADE OR TO CANCEL THE CONTRACT NOW! Imediately
What you dont understand? Who i need to contact for this ? President of Vodafone or who ?

You made me feel so so bad.

[ERFD]

Hello, Mahmut,

have already offered to forward this to the complaint management. This will be decided at this point if the colleagues will take you out of the contract or if you will receive an offer to compare. Do you want that or do you want to take care of it yourself?

https://kabel.vodafone.de/kontakt

Greeting Fred