Red Internet & Phone 1000 Cable.

[Spacehab]

Dear Vodafone,
I have a Vodafone Kabel-Contract.
My tariff is Red Internet & Phone 1000 Cable.

But I always have problems with the speed of Internet connection and I lose Internet connection very often (several times per day).
I used the most reliable in the World speed test - speedtest.net and my Internet-speed is 110-219 Mbps.
I measured the speed with cable, without using Wi-fi.
The test in Vodafon-site is about 430 Mbps.
It shows, that Vodafon speedtest is a lie (as it's not independent speed test and is not reliable) and real speed of connection is not even close to what we have in the agreement -1000 Mbps (and even it is not reliable either).

I want to canсel my contract and change the provider or as minimum to change my tariff to the lower tariff (to make it closer to the real speed of Internet connection).

[Wallace]

Hi Spacehab,

please download a 10GB test file from this site and take a screenshot of the download and network usage. Please use the Chrome, Safari, or Edge browser for the download.

Regards

Wallace

[Spacehab]

Hi, Wallace.

I attached the screenshot.

Best regards

[Martin59]

Hello, Spacehab,

please send me a PN  with your name, address, date of birth and customer number.

Please inform us here again as soon as you have sent the message.

Best regards, Martin

[Spacehab]

hi, Martin.

I have sent PN.

Best regards

[Tobias]

Hey,

i have checked the line, there is no error. the bandwidth should arrive, what kind of terminal do you have? can you test nperf as speedtest and use edge as browser? 🙂

Regards

Tobias

[Spacehab]

Hi, Tobias

I did that test (Hi Spacehab,

please download a 10GB test file from this site and take a screenshot of the download and network usage. Please use the Chrome, Safari, or Edge browser for the download.)

and sent the results.  Why should I do any other tests?

My terminal:

Hersteller   arris

Modell:  tg3442de

or when can I find the "kind"  of my terminal?

Best regards.

[Spacehab]

Dear Vodafon team,

I am still waiting for the solution of my problem. I  want to canсel my contract and change the provider or as minimum to change my tariff to the lower tariff (to make it closer to the real speed of Internet connection). 

AND I want to change my device becouse it is impossible to use Video Conference Calls and it is impossible to play on-line video games.

When we restar router , it helps for 1-2 hours. Ant we did the reset to factorz settings and it didnot help at all.

Speed of Internet connection NEVER Never was 1Gb . All test says it.

Best regards

[Wallace]

Hi Spacehab,

I was testing something. Can you please see if it helped? Can you perform a factory reset if necessary?

Regards

Wallace

[Spacehab]

Dear Wallace,

it did not work. My Internet -speed is awfull as usual

Best regards