Problems with internet speed Kabel 200 MBPS

[eltico]

 Hi, I have been trying to get support, but none of the agents I was able to speak to, speaks English and I am really frustrated.  I have a 200 MB cable connection, and the download speed is poor, with Wifi is usually 1 to 3 MB and with a cable, is almost the same, and now is peaking at 20 MB.  The upload speed is the same with cable and wifi, around 20 MB that seems good.  Can I have a technician review it?

[eltico]

I was reading a little in the forum, and I think that the problem is that I haven't activate the service (but then don't know how I got Internet even at the slow speed I am).  I didn't receive the activation code by mail, so I asked already for new one, is that going to solve my problem? Is there any other way to do it faster?

[Manu]

Hi eltico,

I think it's activated, or you'd have even less speed.  Also the upload would not be in the normal range.

I would like to take a look at the connection. Please send me your name, address and customer number in a private message.

Please get back here when the message is out.

Best Regards, Manu

[pRo-Marco]

Hi eltico,

there are no problems with your connection. Everything is fine. Please prove your own devices, whether they support the bandwidth.

Kind regards
Marco

[eltico · Accepted solution]

Thanks a technician came yesterday and fixed it, thanks!

[pRo-Marco]

Hi eltico,

that's why I didn't see anything

So I will close this thread. Feel free to open a new one, if there are any further questions.

Kind regards

Marco