Problem with Easybox 804 (Eng)

[mateuszhalun]

Hi

I have a big problem with my internet connection and communicating it to the Vodafone tech guys.

Internet is on and of the whole week. One moment I have it, second - is gone. I tried to restart the Router. It helped - internet was back for several hours but after that it went back to default mode, no connection at all.

I tried to call Vodafone multiple times but they didn’t want to talk with me because I don’t speak German. They just hang up the phone on me.

Can anybody from the moderators can link me with tech support? Or propose the solution?

All the best

[Jens-K]

Hi mateuszhalun,

welcome to the Vodafone Community!

If the reconnects only occur via WIFI only you will find some tips here: WLAN optimieren 

If you have problems via LAN, too, send me a private message with your name, your customer number and your mobile phone number.

Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need to know which LED shine or blink in which colour. You can activate the LED by touching the modem at the top.

Regards,

Jens