No internet

[Muda1]

Hello,

I received my starter package and I followed the set up instructions. Problem with my router is that it is stuck with a blinking light at the "internet" sign on a cable modem and cannot establish internet connection. I did try to call the service line but could not explain the issue with my broken german. Can someone please help me with this? Thank you in advance

Edit: Thread moved to correct area.

[Manu]

Hi Muda1,

I'd like to help you.

I think a technician must come to you and check the signal.

Do you send me your name, address and customer number in a private message so that I can assign the technician for you?

Please return here when you have sent the message.

Best Regards, Manu

[Muda1]

Hello Manu,

Thank you for your reply. I have sent you a PM.

[ERFD]

Hello, Muda1,

thank you for your data. Unfortunately there is no phone number where your colleagues can reach you.

Best regards Fred

[Muda1]

Hello ERFD,

Thank you for your reply. I have sent you a pm which contains my contact number.

Best Regards,
Muda

[Muda1]

Hello,

Can someone please help me with this? It's been almost a month since I ordered my internet connection. If not, can you please let me know how I can quit this contract? I have to pay for this month usage without actually using it. 

I look forward to hear back from someone. 

Best Regards,

Mudassir

[ERFD]

Hello Muda1,

I have instructed the colleague. He makes an appointment with you.

Best regards Fred