No Landline and Internet

[magikels]

Kein internet zeit 15:00 Uhr  until now 😞

Edit: Moved from DSL to Kabel

[Jens-K]

Hi magikels,

thanks for your input.

without further info our community members won't be able to help you here.

Here you can do our Netz-Experten-Check to find out, if your connection is affected by a known outage.

If not you can order my colleagues to call you back. They will open a technical ticket then.

Regards,

Jens

[magikels]

Hi,

Thanks for the response. My problem is due to the network problem that Vodafone currently have and still on-going.

It's going 4 days now without TV, Landline and Internet. My modem lights only have 2 LEDs lighted, 1 for the power and the network is blinking, telephone and internet LED no light. It's a typical support service answer, that they are working on the problem and can't give an exact date of resolution. The usual bull*** that we always here when we call a service center! The funny thing is that the portal is not helpful at all, the checks say that my phone and internet is OK and that our area doesn't have any known disturbances, which is contrary to what the service center is saying when I reach them by phone. I have never had a bad experience with Kabel Deutschland (now Vodafone) until now.

I just can't imagine that they wouldn't care less for their subscriber, no updates, nothing unless you really push for it.

Don't they have redundancy in their network in place? Just sayin'. 

[magikels]

Hi,

Now i need to drive down to the office as I'm on call and do my work which normaaly can be done remotely if my internet is working!!

[magikels]

Hi,

Can you please help find out what's going on. It's the 5th day already and still NO LANDLINE and NO INTERNET.

They said that a technician will go and check something in the building or the area because they said that there was really a disruption. But until now nothing is happening, I need this for my work, please do let us know if they will fix it otherwise let us all move on and will just look for other PROVIDER!!!

[ERFD]

Hello magikels,

I like to look for the cause for the disturbances. Therefore I need your customer number and address by private message. Please give me an info in your contribution as soon as you have sent the private message.

Greeting Fred

[ERFD]

Hello magikels,

apparently the modem is now online again. Is the connection still causing problems?

Greetings Fred

[magikels]

Hi Fred,

So far it is working fine, this morning it became intermittent, but stabilise again.

Crossing fingers that it would be stable again tomorrow and hopefully will not breakdown again.

Regards,

Magikels

[ERFD]

Hello magikels,

what does it look like now? Is the line in order?

Greetings Fred