New customer with connection problem

[Malladi]

Hello Vodafone,

I had recently ordered my new DSL connection at my new flat. In next 2 days I had received a packet with Fritz box router and few supplements (connectors, Power supply and installation manuals). I opened the box and connected as stated in the installation manual. The power led starts to blink but never comes to halt state. Then I had gone through the manual and got to knew that the led blinks at start up until the connection is perfect otherwise there would be some issue with connection. I had received a customer number and activation code which I have used it to open the account at mykabel login. I have no clue what is going wrong is t with the setting that are not properly initialized or with cable at my new flat has some issues or do I need to receive any activation code to activate the device? I have no idea and per the past 1 week I was waiting for an answer and no one gave me proper solution. Every time they ask me to look the help videos and I have done it. But still there is something missing I have no clue about it. I hope that you understand my issue. Customer Number: 9337*****

Edit: please choose the right board and do not post your personal information publicly. Moved from "Gewinnspiele".

[reneromann]

Seems like your Box can't connect to the cable network - so you'll need a technician to set up the line.

[Malladi]

Hello Thank you for your immediate response. I had already made an appointment with technical person to come at 28.9.2018. But i had seen no person. Could you please provide me some information on how can i take an appointment for this kind of technical issue. Thank you.

[Claudia]

Hello Mallsan,

I can check why there was no technician if you send me your customer number and your address via private message. Reply here after you sent the message.

Kind regards

Claudia

[Malladi]

Hello Claudia,

I had sent you private message with all details kindly go through it. Thank you.

Best regards,

Mallsan.

[ERFD]

Hello, Mallsan,

Unfortunately we cannot read out your modem and check it for errors. Can you please connect the included modem and leave it on?

Greetings Fred

[reneromann]

@ERFD

Seems like @Malladi already connected the rental device (the Homebox 3 aka FritzBox 6490) to the network, but there is a signal issue - so the "typical" "self-install not successfull" error.

[Malladi]

Hello,

I had connected the device but i dont know what was the error and why is it not connecting. Could you please try again to connect my device. Thank you.

[ERFD]

Hello Mallsan,

apparently the technician was there the day before yesterday evening. The Fritz!box is now connected. But for some reason the box has only 4 downstreams. There must again a technician raus. With the neighbours in the house it is in order.

Best regards Fred