New Internet connection problem

[MateuszSz]

Hello, I have Installed the new Red internet router and there is a problem with connecting. The led light blinks red and there is no connection I have done everything as it should. I have tried to call the hotline with no result I have also visited Vodafone Store TWICE and nothing happened. 

Please, I would really need help.

[Moni_GK]

Hello MateuszSz,

if the device does not come online on its own, a technician must come to you. I can finish the job for you.

Please send me a PM with your customer data (name, address, customer number and date of birth).

Please contact me again here after you have sent me your data.

Kind regards

Moni

[MateuszSz]

Hello I have sent you all needed data : ) 

[MateuszSz]

Hello I have sent you all needed data : ) 

[Moni_GK]

Hello MateuszSz,

Only one fixed network number is entered in the system. Does this work? If not, please send me a mobile number for the colleague via PM.

Kind regards

Moni

[MateuszSz]

Hello i dont know what do you mean by the fixed network. My router blinks red and for almost a week i have no internet connection. 

[MateuszSz]

I have sent you my phone number. 

[Moni_GK]

Hello MateuszSz,

the technician is assigned. The colleague will contact you to make an appointment.

Kind regards
Moni

[MateuszSz]

Ok, thank you. When I can expect somebody to call me and then visit and fix it? I really need that internet for my work and its been a week and nobody is giving me a real solution and its getting really absurd. 

[Jens]

Hello MateuszSz,

I’ve seen, that you made an appointment today.

Regards

Jens