Kabelbox Internet crashes constantly

[Emmala]

internet shows there is a signal, but the signal cuts out every 10 minutes-30 minutes and I need to reset my modem.

I speak English. I could fix this trouble on the phone while I am at home. The help line can not connect with anyone who speaks English. They have hung up on me multiple times. 

Edit; moved thread into the right board.

[Tobias]

Hey,

well, what kind of box did you got? I could take a look on that, please send me your customerdata (customernumber, name, adress) via private message.

Regards

Tobias

[Tobias]

Hey,

i would like to send you an technician, could you send me your mobilenumber via private message? 🙂

The modem doesn't really work as it should.

Regards

Tobias