Kabel Internet router is blinking red. No Internet.

[Ivana1]

I have received my Kabel WLAN Router last week, but I have a problem. The previous tenant of the aprtment had removed the coaxial socket and there are two cables there. I bought a coaxial socket but I am not sure how to connect it. I have tried many combinations but the ruter always just blinks red (WLAN light has a solid white light, but the Internet light just blinks red). 

Could you help me, since no one in the call center speaks english?

Best,

Ivana

[Ivana1]

Dear Fred,

The Vodafone technitian said that he will forward the contract details from the landlord to someone, and that they will call the landlord in order to sort the problem with the cable in the wall. I have called the landlord, but he said that no one from Vodafone contacted him yet. Would it be possible for me to give you again the contact details of the landlord in a pm, so someone from Vodafone can contact him to sort the problem out?

Best regarda,

Ivana

[Jana478]

Hello Ivana,

a letter of approval went out by email to the property management on 7.4.21. Please ask them again if the email has really not arrived. If not, ask them to give you the contact details, email address and telephone number in a private message.

Greetings Jana ^jsk

[Ivana1]

Dear Jana,

Thank you for your answer! I asked the manager about the e-mail, but he said he didn't get it. 

I will send you his phone number and e-mail in a pm. I hope that you will be able to reach him.

Thank you again in advance!

Best regards,

Ivana

[Moni_GK]

Hello Ivana1,

I have put the info in the ticket.

Greetings Moni

[Ivana1]

Dear Moni,

Thank you!

Best regards,

Ivana

[Ivana1 · Accepted solution]

Dea all,

The technician came today and installed a new cable and a new outlet. I have internet now!

Thak you all so much for your help!

Best,

Ivana

[Jana478]

Hello Ivana1,

Great that everything is working now.

I'll close the post here then.

All the best for you and stay healthy

Jana