Hello,
Sorry my German isn't so good so I'll write in English. I'm a Kabel internet user in Berlin and I've been experiencing 2 issues for quite a few months now:
1. Sometimes, my internet connection disconnects and the Kabel box indicator light suggests that there's no internet. This continues for some minutes and then it's fine again. Or I just restart the router. This is the most serious and untolerable issue now.
2. Sometimes the WIFI router cuts off internet access for some (but not all) devices connected to the router. This is really strange since some devices will still have internet while others don't. This issue usually disappears after 30min or an hour. And this is not device-specific, it happens randomly to any of the devices connected to the WLAN.
What I've tried so far but to no avail:
* Resetting the router by pressing the reset button
* Seperating 2.4Ghz and 5Ghz channels
I'm paying for a 1gbps cable internet connection so I expect the connection to be top notch. In reality, it is very disappointing as it keeps dropping off. Sorry my German isn't so good so I cannot get past the machine when I call tech support. I've tried to talked to staff at a physical store but they couldn't help me either.
Is there anyway I can speak to a human without speaking to the machine first? Or can someone please call me? Thanks a lot!!!
