Internet very slow

[Mengze]

Hello,

I have a cable 500 contract but the internet speed is much lower than that. I did twice speed check via vodafone website, the download speed are always lower than 40Mbit/s. Please have a look what is the reason and make it as faster as it should be. Thanks.

regards,

Mengze

[Claudia]

Hello Mengze,

as you sent us your details for another thread I could have a look at your access already. Do you get the low speed all the time, even in the morning on weekdays? Are you connected through an ethernet cable?

Kind regards

Claudia

[Mengze]

Dear Claudia,

thanks for your reply. I have work during workdays, so I don't really know how is the internet speed in mornings of working days. But for sure in evenings and weekends (mornings and evenings) the speed goes very slow. I just tested again (at 16:30), the download speed is 48Mbit/s and upload 15Mbit/s.

I use WLAN contact, not through internet cable to connect.

Hope to hear from you soon. 

Regards,

Mengze

[Claudia]

Hello Mengze,

I'd like to have this checked by the third level support, so I made a task for them. You will receive an email when they close it.

Kind regards

Claudia