Internet is out

[ljstens22]

My internet is out just like last year when I opened a ticket. I can connect to the router but the router cannot connect to the Internet. 

Edit: Verschoben von DSL nach Störungsmeldungen Internet, TV & Telefon Kabel. 

[Claudia]

Hello ljstens22,

as you already sent your customer number with your last thread I could have a look at your access. It seems there's a problem in your building, other modems are online, but have a bad signal. I'd like to send you a technician, is the phone number that ends on ***246 still correct?

Kind regards

Claudia

[ljstens22]

Yes that is still my phone number. The internet has been up since I put in the ticket though. 

[Claudia]

Hello ljstens22,

just to make sure, so everything works now?

Kind regards,

Claudia

[ljstens22]

Hello my internet is broken again! It only works late at night. Why does this happen so much? I am paying for no service for a whole year. Please help. My neighbors have trouble too they all hate this internet. 

[Claudia]

Hello ljstens22,

you didn't reply since April and no one in the building got in touch with us since May, so of course we assume there is no problem. Right now your modem is online, but some Upstreams are missing. Does it work right now or is there an outage?

Kind regards

Claudia

[ljstens22]

It is currently working for one of the first days. Did somebody change a setting? I think that somebody may need to come out to replace the router/switch for our building. 

[Tobias]

Hey,

well no, but its fine when it does what i should do 😉

Could we close this thread then?

Regards

Tobias

[ljstens22]

Hello, the internet is broken again. 

[ljstens22]

Guten Abend, the internet broke again. I cannot connect at all I have to use my phone.