No activation code for Kabel internet

[GamersEvil]

Hello,I have a problem with my activation code. I tried many times to add my Kabel internet to my account, but it requires an activation code. I requested it many times but never received it via post. I don’t know what to do. I chatted with the support. Called them. It’s been 6 months now. They always tell me that they will send it again, but I don’t receive any. 

[Chr1ssy]

Hi @GamersEvil,

I'm really sorry you haven't got the activation code yet. 6 months are really a long time. 😳

We would be happy to help you! Pls contact us again via WhatsApp 0172 1217212.

Our digital assistant TOBi will ask you some questions in German (pls use a translator if needed) afterwards he forwarded your request to us, we will support you in English.

If he doesn't forward your msg to us, pls be persistent and ask for an agent. 

Best regards

Chr1ssy