Help needed, Slow inconsistent internet

[FunnySquirrel]

Hello, 
I recently got cable internet conenction with vodafone with a tarif of 1 Gbit/s but I get very slow speeds. Sometimes, the speed reaches 500 Mbit/s but most of the time, it stays below 30 Mbit/s and the worst thing is that I get huge amounts of ping like 50-150ms when I run a speed test. Sometimes, the webpage fails to load for 2 mintues and then it starts working. I have some speed tests results as well, ran at different times and dates. I tried contacting the technical service but I was not able to talk to anyone due to long waiting times. I have an online ticket open about the issue but its not resolved yet.

What should I do here? I followed vodafone guidelines about optimum router position and also tested using a LAN cable but doesn't make any difference. 

I would be really grateful for your help. 

Thank you and have a nice christmas and new years

[Moni_GK]

Hello FunnySquirrel,

I have commissioned the technician. The colleague will contact you to arrange an appointment.

Greetings Moni

[FunnySquirrel]

@Moni_GK @Martin59 

The technician visited and checked the connection. He replaced the socket in the wall and said everything else is fine. He also said that there is a fault in the street in the wiring and thats why the internet is bad overall.

A few days later, I got another notification that the fault in the street is fixed and indeed, my internet started running very well. But now, since last week the internet has been really bad again.

At this moment, I think my 16Mbit internet was way better than this 1Gbit connection. Is there something else I can do to fix my internet? or is it going to stay like this? May be there is a fault in the street wiring again? May be I need an amplifier in my building? Please help me because I work from home and need really good internet. 



thank you

[Tobias · Accepted solution]

Hey,

there is a faulty signal in our network, my colleagues are already on it, sorry.

Regards

Tobias