Fresh Contract. Router connected but no Internet (@ blinking)

[LKO]

Dear Vodafone Team,

I have recently ordered Kabel 50. When I plugged router in (following all the steps described in the manual and described on videos) the Internet is still not there. @ is blinking and I understand that it is not good. 

Coudl someone please assist me? My German is not good enough to have a meaningful conversation with the customer support on the phone, and no one spekas English there (tried a couple of times already).

I need Internet ASAP. Thanks in advance!

Best,

Elena.

[reneromann]

The problem is: You'll most likely need a technician to fix the connection - fastest way is using the Hotline. Maybe you can ask one of your collegues or neighbours to help you.

[LKO]

We tried several times, but no one speaks English. We just moved to a new place in the new city, so we have nobody to ask 🙂

We will give a try again, hopefully someone will be able to support. 

[Moni_GK]

Hello LKO,

I can send you a technician. For this I need a PN from you with your customer data (name, address, customer number and date of birth).

Then please contact me again when you have sent me the data.

Best regards

Moni