[English] Internet drops off multiple times in an hour. Horrible experience.

[kandelvijaya]

The iternet experience is horrible. My internet connection randomly does not work and the wifi goes offf. I have to connect manually and then it starts working. This happens multiple times in an hour. This has been happening for about a month. Its painful. Few months back I send a complaint that the internet speed at my building Chausseestrasse is subscribed to this ( https://forum.vodafone.de/t5/St%C3%B3rungsmeldungen-Internet-TV/Internet-drops -off-several-times-a-... )

Similar cases were filed in my neighbors in the past. https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/English-Chausseestr-39-Cable-speed/... 

To me it gets worse every month.

I want to terminate my contract or pay for the internet is barely usable. This has got worse and I'm using mobile data to compose this message. 

Let me know how to proceed. 

[Jens-K]

Hi kandelvijaya,

what kind of connection do you use exactly.

You have opened your thread in our DSL board but the link you have provided is about a cable connection.

What is the name of the tariff your are using?

Regards,

Jens

[kandelvijaya]

Hi there, 

I have 50 DSLRed Internet & Phone tarrif. The internet drop outs like 15+ times in a given day. 

Thanks. 

[Jens-K]

Hi kandelvijaya,

did you call us in order to open a technical ticket already?

If not you can send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden

I need your name, customer number and mobile phone number

Regards,

Jens