I don’t have internet since 15.05.2025. I made a call to customer service on 16.05 and they said they will take a look and get back to me as they don’t see any issues from their side. I was informed on 23.05 that I will receive a new FritzBox and that I should give the currier the old one. It was not specified when the delivery would take place.
On Tuesday 27.05 I was informed that the delivery could not take place as i was not at home (i was not asked by vodafone when i would be available). On Wednesday i was following the GLS delivery and waiting for the package. I was informed that i was again not at home (even though two people were at home waiting for the delivery). I contacted GLS and they said that they just have two tries and if i want I can come to their depo (1h with auto from the place i live) if I want to pick up the box.
I called Vodafone customer service and they said there is nothing they can do until the box is returned to them. They said we should call GLS and tell them to return this box so that they can send a new one. We should inform them as soon as GLS cancels the initial delivery. We did this, however now this is third day that I’m trying to contact Vodafone customer care on 08001721212 but nobody is replying or the call keeps being cancelled. I’m currently waiting 01:15:17 for someone to respond. I tried sending an email to support@vodafonemail.de but i was informed that they can’t help me and that i should use the online form. I tried using the online form but it asks me for a client code (even though I’m logged in) and i can’t find this number anywhere. Without this number I can’t contact anybody.
Next week will be the 4th week that i don’t have internet! I really don’t know what else to do.
