Easybox restarting more than 10 times a day

[Kingshahi]

Hi, 

i have a easybox as modem for my home cable inetrnet, my modem restarts more than 10 times a day and this matter has become a terrible issue in my house because after each restart it takes 5 to 10 min to become online  ( as my childeren have online traning this matter is causing them trouble ) , i called vodafone and told my problem to them and they just restarted my system from center and it didnt help, i sent them several emails and they told me go to froum and ask for help in there ,  i asked to change my router but they didnt answer to my request . Please some one tell me , what should i do in here , i have come from USA to Hamburg and really dont know what to do, please advise 

yours,

Dr. Shahi

Edit: @Kingshahi Moved from cable to DSL. Best regards Kurtler

[Kingshahi]

Martin.

thank you so much , god bless you all in Vodafon.

#Staysafe

Sincerely Yours,

Dr. Alex Shahi

[Martin59]

Hello Kingshahi,

I see the technician was already with you. How does your connection work now?

Many greetings, Martin

[Kingshahi]

Hi Martin,

thank you so much for your following up, first of all i would like to thank you and your partners  for helping me . unfortunately the problem still exists, if you check my line you will notice that i have many times restarting modem.  I still think that the vodafone station (easybox) needs to get changed. Please like before help me solve this problem.

yours,

Dr. Shahi

[pRo-Marco]

Hi Kingshahi,

the new modem will be sent to you. Please send the old one back within 14 days free of charge with the returnpaper.

Kind regards

Marco