Easybox restarting more than 10 times a day

[Kingshahi]

Hi, 

i have a easybox as modem for my home cable inetrnet, my modem restarts more than 10 times a day and this matter has become a terrible issue in my house because after each restart it takes 5 to 10 min to become online  ( as my childeren have online traning this matter is causing them trouble ) , i called vodafone and told my problem to them and they just restarted my system from center and it didnt help, i sent them several emails and they told me go to froum and ask for help in there ,  i asked to change my router but they didnt answer to my request . Please some one tell me , what should i do in here , i have come from USA to Hamburg and really dont know what to do, please advise 

yours,

Dr. Shahi

Edit: @Kingshahi Moved from cable to DSL. Best regards Kurtler

[Martin59]

Hi Kingshahi,

what kind of internet connection do you use exactly?

Does it work via the telephone socket or via the cable socket / antenna socket in the wall?

The Easybox is only suitable for the DSL connection, so I have to ask again exactly.

Best regards, Martin

[Kingshahi]

Hi Martin,

i am so happy that finaly some one answerd my question , my cable is connected  with antena soket , today i did my best and called the help center of Vodafone and told them about my problem in English , the lady who answerd my call was so gentel and good and could speak english easily but told me that she is not allowed to talke to me in English and i have to descibe my situation in froum, anyway i just need to chang my device ( modem ) because when i use another modem (fritz Box ) and setup it it works perfectly , please help me and tell me how i can change my modem , i have recently come to germay from usa and really don know what to do actully because still i can no speak german languae , so please help me my friend .

Yours,

Dr. Alex Shahi

[Claudia]

Hello Kingshahi,

unfortunately we still don't know what device you use. You may send a photo, but please make sure to edit the MAC address and serial number.

Kind regards

Claudia

[Kingshahi]

Here is the photo of my devise. Thank you so much for helping me 

[Claudia]

Hello Kingshahi,

alright, so it is a Vodafone Station :). Please send me your details (customer number, full address, date of birth of the contractual partner) in a private message and reply here afterwards.

Kind regards,

Claudia

[Wallace]

Hi,

the values at your connection are far beyond the norm and a technician has to fix this on site. Do you agree with a technician and can you provide access to the house system? What is the best phone number to call to make an appointment?

About COVID-19: Are you in quarantine or are there symptoms in your household that indicate COVID-19?

Regards

Wallace

[Kingshahi]

Hi Wallace,

thank you for your respond. Here is my handy number +49 179 44 000 72 . You can call me for an apointment. Thank you so much for helping me.

Yors,

Dr. Shahi

[Kingshahi]

By the way , regarding covid 19, No , non of us is in quarantine, I myself am doctor . There is nothing to be worried.

yours,

Dr. Shahi

[Martin59]

Hello Kingshahi,

I have just sent the order to the technicians. They will get in touch with you in advance so that a suitable date can be arranged.

Many greetings, Martin