Easy Box 804 Internet issues

[Balaji82]

Hello

I have 804 for my wireless DSL connection. The internet is not working since yesterday.  

Unfortunately the customer care only provides support in German. I have attempted resetting the router. So I tried disconnecting the wires and connecting it back. But did not resolve the issue. Can someone please help. any technical support via english would be great help. 

Thanks

[Jens-K]

Hi Balaji82,

welcome to the Vodafone Community!

Did you check if your connection is affected by a known outage? You can check it HERE.

If you don't receive any info there, send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, your customer number and a mobile phone number so we can call you back.

Also I need to know which LED shines or blinks on your modem. You can activate the EasyBox LEDs by touching the modem at the top.

Regards,

Jens

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