Easy Box 804 Internet issues
Balaji82
Daten-Fan
Daten-Fan

Hello

 

I have 804 for my wireless DSL connection. The internet is not working since yesterday.  

Unfortunately the customer care only provides support in German. I have attempted resetting the router. So I tried disconnecting the wires and connecting it back. But did not resolve the issue. Can someone please help. any technical support via english would be great help. 

 

Thanks

1 Antwort 1
Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi Balaji82,

 

welcome to the Vodafone Community!

 

Did you check if your connection is affected by a known outage? You can check it HERE.

 

If you don't receive any info there, send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

 

I need your name, your customer number and a mobile phone number so we can call you back.

 

Also I need to know which LED shines or blinks on your modem. You can activate the EasyBox LEDs by touching the modem at the top.

 

Regards,

Jens

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