Do not use this internet provider in Fürth

[JohnSnow]

The worst internet provider I've ever had. Every 2 hours my download speed could low down to 6 Mbps for 20 minutes. It does not matter which service you had (100Mbps, 200Mbps...) you will still face this problem all the time. Some times I have an expected speed, but if your work depends on stable internet do not use vodafone.

[JohnSnow]

I've sent you my correct address in the private message as you asked. And the technician still came to my old address. I am still living with internet speed 15mbps. (expected 100mbps)  I have updated the router (now I have fritz-box) all cables were updated too. And still, nothing changed. I will pay any amount of money, please make me a normal intern. 

[ERFD]

Hello JohnSnow,

to avoid confusion, I ask you to send the correct address again by PN. Did the connection work that month without your report?

Best regards Fred

[JohnSnow]

I have sent you my address 2nd time to you. No response for the last 2 months. 
Can someone cancel my contract with this company? This is a hell. I want to forget my time using your service. I have never ever in my life such a ***ty communication and support like this. This company deserve more love. 

Forum post edited - Forum Rules

[Claudia]

Hello JohnSnow,

you didn't send any private message after October 28th. If there is one more threat or insult we will block your community account.

Claudia

[JohnSnow]

Dear Claudia,

I am really sorry for my emotions, I do not mean any threats. Unfortunately, I do not get full service and support from vodafone. Is there some possibility to cancel my contract? 

Best regards,
your customer

[Claudia]

Hello JohnSnow,

there is an installation task that is still open. It was transfered to the technician yesterday. You will receive a call in the upcoming week to make an appointment.

Regards

Claudia

[JohnSnow]

I can not understand what is the state of my contract. In 'meinvodafone' I have a message "Vertrag abgelaufen Du kannst Deine Kabel Deutschland-Produkte nicht mehr nutzen." My router stop to work 4 days ago. I called vodafone support service (he said that you cancel my contract). I send my router back to you (yesterday). Today in the morning I got a message that my contract is still open. What is the satate? Can you cancel it? 

[JohnSnow]

Please cancel all installation tasks. And cancel my contract. 

[Claudia]

Hello JohnSnow,

you may send a cancellation via the contact form. The contract is still waiting for the installation. Did you receive a call yet? I asked the responsible installation company to contact you.

Kind regards

Claudia

[JohnSnow]

Dear Claudia,

thank you for your answer. I am still waiting for a call.

Best regards