Data is slow to retrieve and ping spikes are frequent

[DeanD]

Hi There,

I'm on a Red Internet & Phone 200 cable package, with the Upload Option 50 upgrade. Since having the service I've had ping spikes on and off, devices becoming unresponsive on Wi-Fi until reconnect and data taking a long time to initially start being retrieved (apps or browsers just sit there stunned for 2 or 3 seconds before loading, on mobile, laptop and PS4; on wired and Wi-Fi).

This evening the ping spikes have gotten especially bad, with my speed regularly deteriorating by 100ms or so. Here in the first two pictures you can see the terrible jitter performance I'm getting on my mobile:

And here you can see a better download speed on the laptop but a much worse ping, and a similar upload speed that's way under the potential 50:

After some Googling I saw some people claiming that IPv6 was the cause (links here and here), which according to my network properties I have enabled. 

Please can someone contact me to try and resolve ASAP? At present it's impossible to do anything that requires a fast response time and general Internet use is absolute torture.

Kind Regards,

Dean

[Wallace]

Hi,

The new router will be on its way soon and when it is connected, please send us the defective one back.

Regards

Wallace

[DeanD]

Great will do. Thanks for your help. 🙂

[DeanD]

Hi Wallace,

After some testing I'm still seeing devices dropped from WiFi Internet daily and occasional drops in the connection altogether.

Cheers,

Dean

[Martin59]

Hi, DeanD,

if the malfunction persists, I would like to send a technician to you.

The router's been permanently connected for a week, so this needs to be checked.

Please send me a mobile number via PN.

We also need to know if there have been any symptoms in your household that could be related to Covid-19.

Best regards, Martin

[Martin59]

Hello, DeanD,

I've just sent the order over to the tech guys.

They'll get back to you to schedule it.

Best regards, Martin.

[DeanD]

Hey Martin,

I'm still seeing regular disconnections and poor ping performance during the evening. The disconnections seem more prevalent when my Linux laptop or speakers are connected via WiFi.

Cheers,

Dean

[Moni_GK]

Hello DeanD,

without the two devices it works or is it not okay then?

Kind regards

Moni

[DeanD]

Hey Moni,

It still fails without them active but definitely less. I also see failures when I'm using LAN and wireless for my OnePlus 5T and Windows 10 laptop on WiFi.

Cheers,

Dean

[Moni_GK]

Hello, DeanD,

would one more technician be okay?

Best regards

Moni

[DeanD]

Hey Moni,

Yes of course. 🙂

Cheers,

Dean