DSL Router will send to my old address & I left the apartment,

[Eltaher]

Hello Vodafone Team,

DSL Router will send to my old address & I left the apartment. 

I would like to change the delivery address to my new apartment which the same address of the DSL Internet contract.

I have called 0800/1721212, and I said "operator" clear and loud and I could reach English speaker customer service, 

I have sent SMS to customer service and they require my customer password which I don't have !! 

and it is really simple I asking to send it to my new address which is mentioned in the contract.

I have sent E-mail also but no reply !! 

please please please help, I would like to receive the DSL router at my new address  

Thanks 

[Norman]

Hi Eltaher,

i'm sorry for the issue. 😞

When did you write the email to our service? Did you use the contact form or which email adress did you use?

Best regards,

Norman