DSL Connection - Technician appointment

[Radico]

Hello Vodafone,

I have moved to a new apartment and requested to shift my DSL.

Vodafone employee suggested to change to a cable instaed and I accepted, also he requested to send my old router to replace it with new one.

After the technician visit, he confiremd that there is no cable connection in my apparetment, therefor, I have requested DSL connection again and the employee promised to get the new technician appointment as fast as could be and the old router will be sent again. This happend on 15th, May and so far I have not recieved my old router nor the new technician's appointment. I have visited Vodafone shop during this period several times to check the status of my connection and no serious action was taken.

Please advise on this matter.

[Andre]

Hey Radico,
I'm sorry to hear that you are still without a working landline.

Please send me a private message. Therefore please click on my name/avatar-> then the big red button on the right side.
If possible , please send me your old dsl customernumber & password.
Also the new adress. I'll check what bandwith we can offer via dsl.

Best regards,
Andre

[Radico]

Hello @Andre ,

Thanks for your respond. Please check your inbox.

Regards,

Radi

[Radico]

Hello again VF,

The technician finally came today after 25 days being without internet, he did his job and said that I have connection now but unfortunately I don't. I trired several times to reconnect and I have reset the router settings but I have NO CONNECTION.

Can you please help me? I am currently doing homeoffice due to Corona crisis,  therefore I won't be able to work without home internet.

[Seb4sti4n]

Hey @Radico,

sorry for that.

I gave the information to our technician to fix that. They will contact you as soon as possible and and find a solution. Fingers are crossed!

Best Regards

Sebastian

[Radico]

Hello @Seb4sti4n,

A technician called me and after a long discussion, he pointed that the issue is related to the router and I have to retry the avtivation after receiving the new router. I received the new router today EasyBox 804 and I went through the activation steps, the second step took long time with the below message

"Checking DSL line status

Your EasyBox is now contacting the Vodafone network."

after a while the activation stops with this message "There is no internet connection."

The same happened with my old router EasyBox 904, that means the problem is not related to the router but to the internet connection itself.

 What a year 2020? Corona without internet 🙂

Regards,

Radi

[Jens-K · Accepted solution]

Hi Radico,

I'm sorry that the connection still does not work with the modem.

The ticket has been reactivated and the technicians will get back to you via phone or SMS.

In the meantime you can use free mobile data.

Regards,

Jens

[Radico]

Hi @Jens-K, @Seb4sti4n,

VF's technician called me this morning and stated that the connection issue comes from Telekom, therefore he informed me that he contacted Telekom and their technicain will come tomorrow to my apartment for checking.

However, I tried to re-activate the router a while ago and I could connect with VF's network.

I finally have internet connection . And There is no need for technician visit anymore.

Thanks a lot guys for your concern.

Regards,

Radi

[Jens-K]

Hi Radico,

thanks for your feedback.

I'm glad that the issue now has been solved

As I can see the modem is online since yesterday.

Thanks for your patience.

I'm closing this thread.   

Regards,

Jens