Cable internet restarting multiple times.

[Amill2880]

Hello,

Sorry this is in English, I do not speak German.  When my internet works, it works great. I am very happy with it. However, multiple times throughout the day the internet will stop working and the router will reset. I have a rented Vodafone router that I thought was the problem so I bought a new router. My new router, Fritz 6591, is doing the same exact thing. The internet will shut down and then the modem will restart. I have the Red Internet and Phone 1000 Cable. I am directly connected by LAN to the modem. I am on Windows using the Chrome browser. It happens randomly throughout the day, multiple times. The fault hotline wasnt able to help me because they do not speak english. I am hoping I can find someone who speaks english to assist me. Thanks.

[Tobias]

Hey,

I can take a look at the connection 🙂 Will you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[Amill2880]

Hello Tobias, Thank you so much for your response! I have sent you the private message with my information. 

[DerTomcraft]

@Amill2880 Please let us know if you got the conclusion for your issue. Many other users have the same issue.

[Martin59]

Hello Amill2880,

we have received your message. Can you please connect our cable router, leave it connected and let us know again here?

Many greetings, Martin

[Amill2880]

Hi Martin,

The official Vodafone modem is now installed and active. Thank you for your assistance with this issue. 

[Moni_GK]

Hello Amill2880,

here are some errors on the line. I have set a ticket for you. The colleagues will take care of fixing the error.

Greetings Moni