Cable internet is inconsistent

[Maximilliane]

Hi, 

I have Vodafone cable internet for over a year now. All of a sudden now the internet is super inconsistent, internet requests are timing out, I need to refresh websites multiple times before they start working. I can't login to streaming websites and watch movies / series whatsoever.

I am currently on the 500 MBit contract, and the router disconnects almost every hour. I'd appreciate if someone helps me fix this

[Martin59]

Hello Maximilliane,

how long has the disorder existed approximately? Are your devices connected via LAN or W-LAN?

Have you ever reset the cable router to the factory settings?

Best regards, Martin

[Maximilliane]

Hello Martin,

It has been inconsistent for the past month.

Devices are connected to both LAN and WLAN, all devices suffer from the internet outage and inconsistencies.

I have reset the router, which did not help. 

[Martin59]

Hello Maximilliane,

please send me a PN with your name, address, date of birth and customer number.

Please let us know here again afterwards, then we will be happy to take a closer look.

Best regards, Martin

[Maximilliane]

Hi Martin,

I've sent you my details.

Best,

[pRo-Marco]

Hi Maximilliane,

the values are bad. I'd like to send a technician. Please send a german mobile phone number through PN. Is there access to the technical room in the house?

Kind regards

Marco

[Maximilliane]

Hi Marco,

I am sorry but what values are bad? I've sent you my phone number.

I am not sure if I have access but I can arrange it with my landlord.

Best

[pRo-Marco]

Hi Maximilliane,

I mean, that the incoming signal is not good. The technician will call you to arrange an appointment.

Kind regards

Marco