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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 11.07.2018 21:31 - zuletzt bearbeitet am 12.07.2018 16:53 von Marcus89
Hallo
I bought monthly ticket , and it was working untile 09-07-2018
the mac address for it is :
****
can some one help pls?
Regards
Edit by Marcus: Personal data removed
am 12.07.2018 16:55
Hi Max26,
whats the problem in detail? Did you get an error message? Can you connect?
Kind regards
Marcus
am 12.07.2018 19:22
I can not connect it keep showing
*Obtaning ip address*
am 13.07.2018 12:43
Hi Max,
can you try with another device, please?
Kind regards
Marcus
am 13.07.2018 18:01
I already did with 2 diffrent devices and its the same ,
am 16.07.2018 14:29
Hi Max,
please send us a screenshot of your error message and tell us what hotspot id do you use.
Kind regards
Marcus
am 17.07.2018 07:43
I dont know how to get the exact hotspot since I can not connect to it so thus are the ids which I get from this link
https://zuhauseplus.vodafone.de/internet-telefon/wlan-hotspots/
HH-7-3804123
HH-7-3753460
HH-7-1138892
HH-7-3932479
HH-7-2336335
HH-7-2605722
HH-7-1749626
HH-7-2563512
HH-7-3237737
HH-7-3922195
HH-7-3238624
HH-7-1581973
and I will sent you the mac address for this hotspot in private message
am 18.07.2018 11:08
Hey Max26,
could you send me please the MAC from your device which you use? I would like to create a ticket for my colleagues 🙂 Also, i would like to have your customerdata (customernumber, name, adress) via private message.
Regards
Tobias
am 18.07.2018 21:27
I tested the hotspot with 3 different devices and none of them was able to connect
just one of these devices have the monthly ticket
so consider me a new customer who want to register my new device with the hotspot ,
and I send the mac address of the hotspot to your Colleague and I will send it to you now
( which was hidden in the ticket text because its "Personal data" ) ,
pleas the soulition is simple insted of let me suffer for one more week and lose the already payed days, just restart the lovely hotspot
Regards
am 20.07.2018 12:39
Hi max,
we need the MAC from your device and not from the hotspot.
Regards
Wallace