Ghost Mobile Subscription Charges

[Sajid11]

Today I recieved the message below, I don't know how they charged me this. Although I didn'nt subscribe to this.

I have already turned off my mobile payments and turned off the subscription. My question is now how can I refund the money.

Für Ihren Kauf bei dem Anbieter Teltainment B.V. wird Ihnen künftig 4.99 EUR pro Woche berechnet. Bei Rückfragen, wenden Sie sich bitte kostenlos an Teltainment B.V..: 08007234944 oder an das Kundencenter unter http://www.mobile-info.cc. Vielen Dank!

[BerndD]

Hello Sajid11,

welcome to the community.

Please use the contact information to know more about this payment. You can disable this service ('Mobiles Bezahlen') in the MeinVodafone App.

Regards

Bernd

[RickyL]

Hello BerndD,

I also have the same problem with Sajid11.

I don't have MeinVodafone app, but when I access through meinvodafone in the website, I can't see anything in 'Mobiles Bezahlen' section because there's always an error since I checked it last night (see screenshot below).

Please assist me about this. I want to also block any subscriptions in the future.

Thank you.

Regards,

Ricky.

[Alexandra]

Hello Sajid11,

did you add your Vodafone number or customer number on the website to MeinVodafone? 

Did you test the login after the message with another browser?

Regards,

Alexandra

[RickyL]

Hi Alexandra,

You're answering my question, not Sajid11's, right?

I registered to MeinVodafone with my Vodafone phone number.

My number is a prepaid card.

At first I tried in Google Chrome, it didn't work, I also tried in Mozilla Firefox, but it also didn't work.

I don't need to get a refund or anything, but I just want to stop the subscription and block all these automatic subscriptions to not happening anymore in the future.

Regards,

Ricky

[Conzi01]

Hello @RickyL,

I want to help you quickly. Please send me your mobile number by PM. I´ll stop the subscription and block all these automatic subsription

Best regards

Conzi01