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Antwort
Lösung
am 08.10.2018 15:54 - zuletzt bearbeitet am 10.10.2018 10:00 von Jens-K
Hi Team,
I have both DSL and Mobilefunk contract with vodafone in Germany Hamburg . I am leaving Germany due to work contract closure. I did the CLE (chnage of legal entity) for my DSL contract - Customer number - xxxxx with another person who is taking over my apartment. I would like to close my mobile contract Customer number - xxxx by 30th October 2018.
I had also created an online contact form xxx for the termination. Also have the Vodafone Dialog ID: [xxxxxx].
Can you please support me in assiting the contract closure without any early termination fee due to leaving Contry where I cant continue using this service.
Regards,
Kayal.
Edit: Deleted all personal information. Please share them only with our mods via PN. Boris
am 10.10.2018 10:18
Hi Kaval,
you´ll geht an answer by email.
Greetz
Su
am 10.10.2018 10:30
Mobile Contract - To be cancelled.
I am leaving Germany , hence need to cancel my Mobile contract by 29th October 2018.
Can you please support me here without any early termination fee.
I am alone (female) here in Germany with 2 kids and have to close lot more formalities since leaving the country.
Your support is very well appreciated.
Regards,
Kayal.
11.10.2018 12:06 - bearbeitet 11.10.2018 12:08
Hi Kayal,
a special right of early termination does not exist with a mobile contract. You can use this service location-independent. Due to this fact I cannot offer you support in this case.
Nethertheless, if you send me a private message, I will check your case. Your message should include you customer data.
Best regards
Der-Peter