Dear Vodafone team,
I request an urgent review of my connection due to a problem with roaming and data billing.
I live in Hamburg and travelled to Zurich (Switzerland) yesterday for work. Immediately after landing, I received a text message from Vodafone offering "1 GB for €9.99". I accepted this offer and, as instructed, sent a text message with "2277" to the specified number (224466).
Despite booking, I had no mobile internet connection whatsoever all day. There was no functioning data connection at any time (no active data usage possible).
Later, however, I received another text message from Vodafone informing me that my limit of €59.50 had been reached and that I could purchase additional data. This is incomprehensible to me, as I had virtually no mobile data connection and therefore could not have used any data.
This morning, back in Germany, I received several SMS notifications that €15 each was to be debited from my bank account three times.
I therefore ask you to:
A technical check of my connection (roaming status, data connections, session logs, booked options).
An investigation into why costs were incurred despite the lack of an internet connection.
An immediate suspension or cancellation of the announced debits.
A transparent breakdown of the data allegedly used (including date, time and network partner).
I deliberately did not book any additional data options and had no active internet usage in Switzerland.
Please review the process carefully and confirm the clarification to me in writing.
Thank you in advance for your support.
Best regards
Eder XXX
+49XXX
@ELAM Personal data deleted for data protection reasons. LG D4vid
