Wrong Kabel contract

[panningning]

Hello,

I have an improper changes issue of Kabel net.

The K-NR:

xxx

Kabel Deutschland

I signed a new contract in Bremen Vodafone shop with cell phone & Kabel package at May 2018.

Vodafone shop checked Kabel situation on-line and confirmed without any problem.

However, the fact is, it is impossible to install the Kabel in my flat with the Vodafone technician feedback. Meanwhile my landlord ask another Kabel technician checking in my flat, also got the same feedback whatever we would like to pay for that. The checking work happens among May-June 2018.

Therefore, I went back to the Vodafone shop, with the issue they gave me GigaCube Max package as a replaced solution that started at June 2018. The number is 110810011.

Meanwhile, Vodafone also confirmed that the Kabel contract has been canceled.

But the fact is, Kabel is charging from my bank account continually within the whole year. And by visiting Vodafone shop again, they confirmed the Kabel contract is still active because you Kabel technician didn’t give the feedback that is impossible of Kabel installation in the flat.

This is completely wrong case because of your service problem.

I hope to deactivate the contract immediately, and get my money back for the whole numbers that you charged.

Attached my bank account bill.

B.R.

Pan Ningning

I send the letter as the vodafone shop telling me, and now vodafone send me an email to ask to create a thread. I don't know how long still need to solve the problem!!!!!!

Edit:  Please never write your personal data publicly. Customer number therefore deleted. Regards Heike (Mod) 

[Ines75]

Hello @panningning , 

the problem is this: 

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@panningning  schrieb:

And by visiting Vodafone shop again, they confirmed the Kabel contract is still active because you Kabel technician didn’t give the feedback that is impossible of Kabel installation in the flat.

---

As long as Vodafone has no feedback from a technician that the contract is not availiable because of technical reasons, the contact is active!

The reason, why you should post this here, is that here is also english support. I hope, a Mod can help you. Maybe with a new technician, who gives a new (and this time right) feedback.  

Regards, Ines

[Tina]

Hello panningning,

welcome to our community. Nice to see you.

I'll take a look. Send me the following informations in a private message:

full name

date of birth

address

cable customer number

Write a short reply here afterwards.

Best regards

Tina

[Tina]

I'm sorry, something went wrong. I have now terminated your contract. All costs charged so far will be refunded.

Best regards

Tina 

[panningning]

It is not a solution!

I have explain it very clearly.

Vodafone can check the technician visiting record. Vodafone can even set another visiting.

This is definitly Vodafone's mistake. 

I did 800 phone call, I went to vodafone shop, I sent the letter, and now I am using the on-line service which vodafone asked me to do, all by Vodafone's idea,

After 3 months,  the issue still a issue.

I am not a ball to be kicked from here to there.

Please just solve it!

[panningning]

And I also send the privat messages to Tina who gave the suggestion.

Somehow, Tina is just disapeared.

What the hell is it?????????

[Tina]

I don't understand what you mean.

On 22th of May I have written to you that the contract will be terminated and that the costs will be refunded. Why isn't that a solution for you?

Best regards

Tina

[panningning]

Hi Tina,

If it is like what you said, it’s a solution to me.

However, I didn’t receive you message.

And there is no refund so far, on the opersite, continue charging for the cable.

If as you said, it happened at 22 May, how long can I recieve the refund?

B.R.

PAN

[Tina]

Further up in this article is my answer.

The refund takes 2 to 4 weeks.  

Best regards
Tina