Urgent Help Bitte

[Preeju]

Dear Vodafone,

I am a customer of yours from the month of May 2018 and until today I could not use any of the services provided by you. My Kundennummer: ***

Vodafone representatives visited my home and offered me a better package for internet and cable ,installation of cable conection and cancellation of my existing contract with O2.I signed a paper which I later understand that it was a contract. Within two days I got a DHL packet and one month later deduction started from my bank accout. I paid now seven months and below is the status of services offered to me

1. Offered installation from Vodafone but not given. An adapter needs to be installed so that I can use internet via cable and the DHL packet remains in my home unopened as adviced by Vodafone representative.

2. Offered cancellation of my existing O2 contract but not cancelled and now I am paying O2 and Vodafone 

3.Offered reduction in price as my apartment is already paying money for the cable from my monthly rent., but I received no reduction.

I payed more than 200 Euro, complained mutiple times to the representatives and in Vodafone portal but nothing happened

As I have difficulty in speaking German I am lost and don't know what to do. If someone out there know how to deal with this please help

Thanks and Regards
Preeju

Edit: Customer number removed

[Thomas]

Hi Preeju,

we're trying to help you. First send me your customer number, name, date of birth and address in a private message. 

Afterwards reply again here in the post.

Regards

Thomas

[Preeju]

Hi Thomas,

I have sent you my customer number, name, date of birth and address in a private message.

Best Regards

Preeju

[Thomas]

Hi Preeju,

i miss the customer number in the private message. Can you please send it to me.

Regards

Thomas

[Preeju]

Hi Thomas,

I send it please have a look

Best Regards

Preeju

[Thomas]

Hi Preeju,

nope in the private message the customer number is clearly missing.

Regards

Thomas

[Preeju]

Hi Thomas,

Sorry *** is my Kundennummer

Best Regards
Preeju

Edit: @Preeju customer number removed

[Thomas]

Hi Preeju,

you've been informed several times that the connection is to be activated. However, there was never any feedback that you could not connect the hardware. I can send you the adapter. If it doesn't work, we can also send you a technician.

Regards

Thomas

[Preeju]

Hi Thomas,

I did not activate the connection because of two reasons

1. The vodafone represntatives came to my home told me that they will come back with adapter and install on their own. They also told me not to open the DHL box before they come.

2. The Vodafone representatives also told that they will cancel my O2 contract, which I was using but not done.

Now also I use only  O2 and I am paying for O2 and Vodafone 

As you know , the connnection is not still activated but  Vodafone is deducting 33,96 Euros every month.

Please help I want O2 contract to be cancelled, then someone to install Vodafone and my billing corrected.

Best Regards

Preeju

[Preeju]

Hi Thomas, 

Do you any updates for me ?. I have given you my reasons and is there anything I should do again ?

Best Regards

Preeju