Termination

[danielmunk]

Hello,

I have moved out of Germany, permanently relocated out of the country.

I would like to ask for your assistance in cancelling my cable connection as soon as possible.

I would really appreciate if you could inform: 
- When my termination will take effect
- What documents do you need for the cancellation, if any 
- Do I need to return the router, or take further action to help with the cancellation? 

The contract I would like to cancel is the following: 
- Customer number ***

- Type: Internet & Phone Cable 32

I've been trying to reach customer support but they redirected me to this page!

Many thanks!

EDIT: @danielmunk customer number & attachment deleted due privacy protection

[Thomas]

Hi danielmunk,

i'm trying to help you. Please send me your customer number, name and address in a private message .

In order to terminate the contract we still need the deregistration from Germany.

The contract is terminated with a period of 3 months starting on the day of the move.

The hardware must be sent back. You will find the information on the cancellation confirmation.

Regards

Thomas