Termination of cable internet due to relocation.

[Voyto]

Hello,

First, thank you for your work during coronavirus pandemic!

I have Red Internet and Phone Cable 200 tariff. On May 1st I moved to a new apartment. After trying the option umzugsservice I discovered that the only tariff Vodafone provides in the building is Red Internet and Phone 16 DSL - means a significant loss in speed. 

Therefore, I would like to terminate the contract and appreciate the help.

In my account settings, I've changed the billing address to my new location. I can send my new tenancy agreement if required.

Best regards,
Oleksandr

[Nancy]

Hello Voyto,

did you tell us about your move through our moving service because you tried to write? If you have used this service and do not want a DSL at your new address, your contract will be terminated with 3 months notice according to the German Telecommunications Act. As we can no longer provide you with Internet via cable.

Best regards
Nancy

[Voyto]

Hi Nancy,

I've finished it. You should have my request now. If I understood the process correctly >> Vodafone will send a confirmation letter by post. In 3 months the contract will be terminated and I need to send back the router. Is that correct? Do I need to send my tenancy agreement as a proof I've changed the location?

Best regards,
Oleksandr

[Nancy · Accepted solution]

Hello Voyto,

when you have told us everything, you will receive a confirmation of termination. Your cable router must be returned after the end of the contract. If we still need something from you, you will find a note in the confirmation.

Do you have any further questions?

Best regards
Nancy

[Voyto]

Thank you!

[Nancy]

Hello Voyto,

okay, then I'll close your thread.

Best regards

Nancy