No Refund for Returned Kabelbox (Over 60 days)

[Kshiij]

I have returned my Kabelbox on the 16.10.2020.

I also received confirmation for the receipt of the device via email.

I am currently looking for the refund for the charge of 97.47 Euro on the 16.10.2020 ( I went through the forums to understand that the amount would be refunded once the device is returned, I had not receieved any intimation via post previously regarding the return of the device until this charge occured in my bills)

[Anett]

Hello Kshiij,

welcome to the community. 🙂

The refund is not automatic, this must be manually initiated by us. Gladly I'll take a look at it. Let me please your data (name, customer number, address and date of birth) via PN.

After that, please contact me again here in the post.

Regards

Anett

[Kshiij]

Hello Anett,

Thank you for the prompt response 🙂

I just sent you the message with the details requested.

Regards,

K***ij Karthick

[Lars · Accepted solution]

Hi Kshiij,

I have initiated the refund. You will get the fee automatically refunded to your bank account in the next few weeks. Do you have any further questions?

Best regards

Lars

[Kshiij]

I have no questions, Thank you 🙂