Router return confirmation required

[rams]

Dear Team, I have returned the router through courier on 26.10.2021. Still I haven't received the confirmation/acknowledgment from vodafone as well the refund amount hasn't been credited yet. 

Need your help to verify the status and next action, if required

[Grit]

Hello rams,

when should the device be back? Did you send it back late? If it is returned late, the refund is not automatic. Meanwhile, the whole thing is already half a year ago, have you ever contacted me about it in the meantime?

Regards

Grit

[rams]

Hi Grit, 

The device has sent on 26.10.2021 with sending number 188592375957. 

This is the first time I'm reaching out to Vodafone team about the issue. 

Thanks

Rams

[Tina]

For a closer look send me the following informations in a private message:
 

full name

date of birth

address

customer number
 

Please reply here when you have sent the private message.

Best regards

Tina

[rams]

Hi Tina, I had sent a private message on 04/21/2022. Could you please check and verify?

[Nancy · Accepted solution]

Hello rams,

sorry for the delay in replying. Please always check back in the thread after a PN.

We have received your device. You were not charged for it because you sent it back in time. A confirmation of receipt was sent to you by e-mail on 29.10.2021.

Do you still have questions?

Best regards

Nancy

[rams]

Thanks for the confirmation. All good for now.

[Nancy]

Hello rams,

great, then I'll put a lock in front of it.

Best regards

Nancy