am 19.04.2022 15:48
Dear Team, I have returned the router through courier on 26.10.2021. Still I haven't received the confirmation/acknowledgment from vodafone as well the refund amount hasn't been credited yet.
Need your help to verify the status and next action, if required
Gelöst! Gehe zu Lösung.
am 14.06.2022 09:25
Hello rams,
sorry for the delay in replying. Please always check back in the thread after a PN.
We have received your device. You were not charged for it because you sent it back in time. A confirmation of receipt was sent to you by e-mail on 29.10.2021.
Do you still have questions?
Best regards
Nancy
am 20.04.2022 07:17
Hello rams,
when should the device be back? Did you send it back late? If it is returned late, the refund is not automatic. Meanwhile, the whole thing is already half a year ago, have you ever contacted me about it in the meantime?
Regards
Grit
am 20.04.2022 07:35
Hi Grit,
The device has sent on 26.10.2021 with sending number 188592375957.
This is the first time I'm reaching out to Vodafone team about the issue.
Thanks
Rams
am 21.04.2022 13:29
For a closer look send me the following informations in a private message:
full name
date of birth
address
customer number
Please reply here when you have sent the private message.
Best regards
Tina
am 13.06.2022 21:11
Hi Tina, I had sent a private message on 04/21/2022. Could you please check and verify?
am 14.06.2022 09:25
Hello rams,
sorry for the delay in replying. Please always check back in the thread after a PN.
We have received your device. You were not charged for it because you sent it back in time. A confirmation of receipt was sent to you by e-mail on 29.10.2021.
Do you still have questions?
Best regards
Nancy
am 14.06.2022 19:40
Thanks for the confirmation. All good for now.
15.06.2022 14:01 - bearbeitet 15.06.2022 14:04
Hello rams,
great, then I'll put a lock in front of it.
Best regards
Nancy