Neu Kabel Vetrag und Lieferung

[TrinBol]

Ich habe am 17.03.20 einen neuen Kabel 1000 Vertrag beantragt. Ich brauche keine neue Kabelbox (glaube ich). Ich habe am 17.03 eine E-Mail-Bestätigung erhalten. Ich warte immer noch auf etwas in der Post. Es ist SEHR DRINGEND, da ich Lehrer bin und meine Klassen alle online gehen und ich eine bessere Bandbreite benötige, da ich derzeit nur auf Kabel100 bin. Ich komme mit der angegebenen Nummer nicht durch und mein Deutsch ist begrenzt. Ich spreche Englisch.
Ich möchte unbedingt herausfinden, wo meine Bestellung ist.
Mit freundlichen Grüßen

[Gelöschter User]

Hello and welcome to the community @TrinBol,
You can also write in English.

Please wait here for a moderator who looks at the whole thing.

[TrinBol]

Thank you. I'm almost pulling my hair out trying to find a solution.

[TrinBol]

Dear Team

I wondering why no one has answered me yet?

LG

[Kurtler]

It takes a while until someone reports here.

This is not a live chat. 

Best regards Kurt

[Nancy]

Hello TrinBol,

I'd be happy to take a look at your contract. Depending on which device you have, you will get a new one sent to you by us. Please send me your customer number, name, date of birth and address by private message. Afterwards, please report back here in the article.

Best regards

Nancy

[Nancy]

Hello TrinBol,

thanks for your PN. Unfortunately the order did not pass through the system. I have entered your desired tariff change to Vodafone CableMax 1000 for 39.99 Euro per month. You will receive a confirmation and a new WLAN cable router. Please connect it and let me know again as soon as everything works. If you have any further questions, just ask.

Best regards
Nancy

[TrinBol]

Thanks Nancy

Wow. I'm disappointed to find out that my order was not processed 2 weeks ago. This matter is now very urgent for me. I did not request a new router, and don't believe I need one nor to be charged each month for one should this be the case. I need only to change the tariff. Please confirm this issue with me. I also need to be confirmed how much my mobile will be on a monthly basis now because this was discussed on order. I was quoted 22.00EUR.

I look forward to hearing from you again.

[Nancy]

Hello TrinBol,

your order has been placed, as I said.

Your new WLAN cable router was sent out today and is on its way to you with the confirmation. You need a new device that can handle the speed. There are no additional costs for this. Unfortunately, I can't see your mobile phone contract, my mobile colleagues can. Just open a new thread under mobile phones.

Do you have more questions about your cable contract?

Best regards

Nancy

[TrinBol]

Thanks Nancy

I just need to know that the contract you entered me into included the EUR10.00 discount on my mobile as per the offer.

Can you confirm this?

Kind regards