Landlord denied request for installation

[Cuongtm]

Dear Sir or Madam,

I installed the internet from Vodafone at my old apartment via cable. However, when I move to the new apartment, my landlord denied installing the new connection via cable. The technician from Vodafone also came and confirmed that he could not install the new line for cable. However, there is one email from Vodafone was sent to me and asked for the confirmation document from my landlord. Could you possibly send me a form or any example document for this case (landlord confirmation)? Or can you please tell me what I should mention inside that document?

Thank you very much for your help in advance.

Best regards,

Cuong

[Tina]

Hello Cuongtm,

I want to take a look at this message. For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[Cuongtm]

Dear Tina,

I sent you a private message about my information already. So far I still cannot terminate my Vodafone internet contract. Could you please help me check again if my contract is ended or not?

Thank you in advance.

Best regards,

Cuong

[Anett]

Hello Cuongtm

I have now taken a look at the facts and also the feedback from the technician. He had confirmed that the landlord does not want any installation. I have finished the contract and you will receive a written confirmation.

Regards

Anett