Kündigung wegen Abreise

[nec_009]

I am writing you to ask for clarifications regarding the cancellation of my Internet contract with you.

At the end of December 2018 I left Germany and prior to the departure I sent you a cancellation of my Internet contract through your office in Mall of Berlin togerther with my deregistration letter (die Abmeldung) and a few days later I sent you the modem.

So, now I am no longer using your service since I am not in Germany any more, however, this month I've found out that I am still being charged for the Internet. Why is it so? I expected the contract to be cancelled since I left Germany and just can't physically use your services.

I am looking forward to your reply!

With best regards,
Artem Nechay

[lisa9865]

Hi Artem, what address did you send the router back? Best, Lisa 

[Billy]

Hello nec_009,

I'd like to take a look at it. Please send me your customer information (customer number, name, address and date of birth of the contract owner)  by private message. Please let me know here in the post when you have sent the message.

Regards Billy

[nec_009]

Hello Billy,

I just sent you a private message with the requested details.

Thanks,

Artem

[nec_009]

Hi,

I sent out the modem to the following address:

Vodafone Kabel Deutschland
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Thanks,

Artem

[Stephan · Accepted solution]

Hi nec_009,

thanks for your pm.

According to German law, in the event of a move, the contract is terminated prematurely with a notice period of three months. Since you moved to 28.12.2018, I have adjusted the cancellation of your contract to 28.03.2019.

Regards

Stephan

[nec_009]

Hello Stephan,

Ok, thank you very much for the clarification!

With best regards,

Artem

[Thomas]

Hi Artem,

do you have any questions or can the post be closed?

Regards

Thomas

[nec_009]

Hi Thomas,

No, I don't have any other questions. Thank you very much for your help and support! This post can be closed now.

With best regards,

Artem Nechay