Issues with billing and line

[Carina5]

So, to make this quick:

- You offer me 1000Mb Cable connection at my address

- I get the router I plug it in and I have 30Mb speed

- I ask you for help you tell me: Nothing we can do, cancel the contract

- I cancel the contract, return the router and you bill me 100% of the bill when you provided me 3% of the service

I can only hope this is some sort of joke. You also told me on twitter that the credit note was CANCELED after I canceled the contract. Literally on the day that you get the router back from me, you bill me for 36 euros. 

Completely bad behaviour on your part, this is not ok and it will not stand. If you want to bill me, bill me for 3% of the service because that's what you provided. Is it not enough the hassle I had to go through because of you? Just moved, ***ty internet from you, calling you hours on end, forums, twitter, 0 help from you, 0 willingness to make it right by your customers, calling a new provider, canceling it, returning router.

You gave me enough headaches for a life time already, I won't stand for this illegal criminal activity. Give me my money back or bill me according to the service I had, which was basically none.

30Mb is 3% of 1000Mb, BTW. You provided THREEEEEEEEE % of the service, but you bill me for 100%. bad BEHAVIOUR.

Changed title.

Adjusted to forum rules. MS

[Lars]

Hi Carina,

a credit note is still outstanding, which will be issued with a following invoice. This should be the end of the matter, as it covers the fees charged. Therefore you do not have to scream 

Best regards

Lars

[Carina5]

Where exactly did I scream? This is written.............................and your colleagues on twitter blocked me and refused to refund me, I am more than in my right to be upset, and you do not question that.

Anyway, when am I receiving the refund? Can I have a time line?

[Lars]

Hi Carina5,

but we're not on Twitter. Why you got blocked, I don't know. But that is not relevant for me to answer your request 

Capital letters are interpreted on the Internet as screaming. But it doesn't matter now, that's not the point.

Usually the final invoice is issued about 2-3 weeks after the previous invoice. I think that it should be done by the end of the month at the latest.

Best regards

Lars

[Carina5]

Doesn't matter if you're not twitter, you're representing the same company, if you give bad service, you will have angry customers. Just basics.

I caps locked like a 5 words in a total of 100 I wrote, just stop please.

So at the end of the month I will get credited the 36euros you took from me?

[Lars · Accepted solution]

Hi Carina5,

OK, we look only after the facts. What and why was on other contact canals, also does not help us there, discussions not.

Yes, it the 36 euros are refunded. If you have even other questions in addition or here we can close.

Best regards

Lars

[Carina5]

it helps because they gave me the wrong information. You are mad at me for having wrong information that YOUR service provided me. Regardless of the contact channel or where it was, you are all representing vodafone. So stop blaming me for your clear lack of structure. 

[Lars]

Hi Carina5,

I was happy to help you. Since your question has been answered, I will close the thread with this.

Stay healthy

Lars