Improper billing

[eduardoalves]

Hi,

Today I received a letter about a due payment of 117,57 Euros. But on May 5th I already paid a due amount of 62,78 Euros, related to the Verwendungszweck 1007 ***. The proof of transfer is attached to this message (page 1).

Could you please review it?

Best regards,

Carlos ***

Edit: Clear name, attachment and invoice number removed for data protection reasons. VF_Grit

[Stephan]

Hi eduardoalves,

we can have a look on that.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Reagrds

Stephan

[eduardoalves]

Stephan, I've just sent you the PM. Please, this is urgent now because my internet connection is down and I don't know if it's related to this billing.

[Stephan]

Hi eduardoalves,

there is no payment of this amount for your cable contract in May. The last paymont is from March 2020.

Regards

Stephan

[eduardoalves]

Hi, Stephan.

I've just sent you via PM 3 documents that prove I've already paid it.

Best regards,

Carlos Eduardo Alves

[eduardoalves]

Just sent you another document...

[Stephan]

Hi eduardoalves,

I'm sorry, but that doesn't really help me.

On one document there is no IBAN of the recipient at all. I cannot see any booking text or purpose. Since all descriptions are in Portuguese, I have no idea what is what here.

Regards

Stephan

[eduardoalves]

Hi Stephan,

I sent you 2 new documents with annotations to help you identify the information. I hope it helps.

Best regards,

Carlos Eduardo Alves

[Stephan]

Hi eduardoalves,

unfortunately that doesn't helps me at all.

If I should transfer your request to our accounting department,  I need a proper proof.

I need a document with the IBAN of the recipient and the sender and also the booking text or the purpose. Unfortunately, it is of no use to me if you simply write the purpose of the booking. It has to be on the receipt so I can do something with it.

Regards

Stephan